Shipping & Refund Store Policy.

๐Ÿ“˜ Abib U.S. Shipping & Refund Policy

1. U.S. Domestic Shipping

Abib currently ships within the United States only.
All orders are shipped via UPS, UPS Ground, or DHL eCommerce.

Shipping fees are automatically calculated at checkout based on total shipment weight, including:

  • Ordered products
  • Free promotional items (if applicable)
  • Packaging materials

    Average Order Processing Time: 3โ€“10 business days

Estimated Delivery Time (After Dispatch)

  • USPS: 5โ€“10 business days
  • DHL Expedited: 3โ€“7 business days

    Delivery timelines are estimates and may vary due to carrier delays, weather conditions, or other external factors beyond our control.

2. Order Fulfillment

Order Status Definitions

Unfulfilled
Payment has been confirmed and the order is being prepared.

Fulfilled
The order has been shipped. Tracking information is available under โ€œMy Orders.โ€

Fulfillment Policy

Orders are generally processed within 24 hours of order confirmation (excluding weekends and Korean public holidays).

If we do not receive a cancellation or hold request before fulfillment, the order will automatically proceed to shipment.

Once the order status changes to:

  • Shipment Started
  • Fulfilled
  • In Transit
  • Cancellations, order holds, or address changes are no longer possible.
    Post-shipment requests must be handled directly with the carrier.

3. Payment Methods & Shipping Fees

Accepted Payment Method
Shopify Payment

Shipping fees are calculated at checkout after entering the delivery address.
Total shipping weight includes free gifts and packaging materials.

4. Returns, Refunds & Cancellations

4-1. Returns & Exchanges

Returns or exchanges are accepted only in the following cases:

  • Damaged products
  • Defective items
  • Incorrect items received

4-2. Refunds

Damaged / Defective / Incorrect Items

Claims must be submitted within 30 days of delivery.
Please send photo documentation to:
global.abib@fourco.co.kr

Once verified, eligible refunds or replacements will be processed.

Please note that all return requests must be responded to within 7 days of submission. If we do not receive a response within this timeframe, the return request will be automatically cancelled.

Partial Refunds

Partial refunds are generally not accepted unless confirmed to be caused by the carrier.

Shipping fees are non-refundable unless the entire order is confirmed defective or damaged.

If free shipping was applied and a partial refund is granted, the original standard shipping fee will be deducted from the refund amount.

For freight collect (COD) shipments, refunds will reflect the original delivery charge based on UPS rates and total product weight.

Refund Requests Due to Skin Irritation or Breakouts

If you experience a skin reaction, please provide:

  • Clear photos of the affected area (before and after if possible)
  • Images showing the location and severity
  • Timeline and symptoms (when usage began and when symptoms appeared)
  • Proof of photo date if available (screenshot or metadata)

Send all materials to:
global.abib@fourco.co.kr

Each case will be reviewed carefully.
Refund or compensation eligibility will be determined after evaluation.

Non-Delivery

If your package has not been received within 10 business days after shipment, please contact customer service.

If the carrier confirms the package was lost in transit, a full refund will be issued.

4-3. Returned Shipments

Refund policy for returned shipments:

Absence of Recipient
Shipping fee deducted

Insufficient or Incorrect Address
Shipping fee deducted

Unclaimed / Not Picked Up
Full refund minus shipping fee

Refused by Customer
Shipping fee deducted (unless refusal is verified with supporting documentation)

4-4. Change of Mind Returns (Buyer's Remorse)

Change-of-mind returns may be reviewed only under limited conditions and are not guaranteed. Eligibility will be determined based on the order status, product condition, and return reason.

Pre-Use Refund, Exchange, or Return Requests

Requests for refunds, exchanges, or returns made after purchase but before product use may be considered buyer's remorse. Such requests may not be eligible once the order has been processed or fulfilled.

If you experience skin irritation, an allergic reaction, or any other skin concern after using the product, please refer to "Refund Requests Due to Skin Irritation or Breakouts" under Section 4-2.

[ Return Guidelines ]

  • Return requests must be submitted directly through My Page (unopened and unused items only)
  • A flat return shipping fee of $8.90 applies per order
  • Return requests must be submitted within 30 days of the delivery date
  • If no response is received within 7 days, the request will be automatically cancelled

Promotional Items

All free gifts must be returned unused and in original condition. If not returned, retail value will be deducted from the refund.

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Refund Eligible

  • Unopened, with original seal intact
  • No exterior damage to packaging
  • All included components present

Refund Ineligible

  • Opened or seal broken
  • Leaking, damaged, or contaminated packaging
  • Signs of use
  • Missing components

As cosmetic products cannot be resold once opened, seal condition is the primary factor in this determination.

Return Procedure

  1. Submit return request via My Page
  2. Return label provided (U.S. domestic returns only)
  3. Customer schedules shipment with USPS or DHL
  4. Warehouse inspection upon arrival โ€” each returned item is classified per the criteria above
  5. Refund issued only if items are classified as Refund Eligible

[ Return Process Timeline ]

Warehouse scan โ†’ Condition inspection โ†’ Refund Eligible / Ineligible classification โ†’ Refund processed (approx. 2โ€“3 weeks)

Inspection results are compiled on a set schedule (twice per week). As a result, your refund decision may not be communicated immediately upon your return's arrival at the warehouse โ€” please allow a few business days after your return is received at the warehouse for us to follow up with the outcome.

5. Delivery Confirmation & Liability

Once marked โ€œDeliveredโ€ by the carrier with valid Proof of Delivery (POD), the order is considered fulfilled.

If delivery was made to an unattended location (front door, porch, etc.) and POD confirms delivery:

Abib is not liable for lost, stolen, or missing packages.
No refund, replacement, or compensation will be provided.

We recommend selecting secure delivery options and monitoring tracking updates.

By placing an order, customers agree to this policy.

6. Order Cancellation

Cancellations are permitted only while the order status is โ€œUnfulfilled.โ€

Please contact:
global.abib@fourco.co.kr
(Include your order number)

Once marked โ€œFulfilled,โ€ cancellation is no longer possible.

Customer Support

Operating Hours
Mondayโ€“Friday, 9:00 AM โ€“ 5:00 PM (KST)
Closed on weekends and Korean public holidays

Contact
global.abib@fourco.co.kr

Thank you for shopping with Abib ๐Ÿ’™